We appreciate you entrusting us with the care of your pet. The best veterinary-client relationships are based on trust, communication, and mutual respect. We will treat you and your pet with compassion and respect and ask that you do the same to our team. Please let us know if you have any concerns or questions.
Alexandria Veterinary Clinic PetCare Center Cancellation Policy:
We strive to provide each patient with the highest quality of care while attempting to accommodate your schedule for your convenience. Therefore, we provide reserved time slots for each patient to minimize your waiting and assure continuity of your care. While we are sensitive to the fact that there are times when emergencies and unanticipated events happen, cancellations, especially last-minute ones, along with patient no-shows, decrease our ability to accommodate the scheduling needs of the other patients.
Late Cancellations / Missed Appointments (“No Show”):
Please provide our office with advanced notice to change or cancel an appointment. Please contact us at 320-762-8112 by 2:00 PM on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 2:00 PM on Friday. Multiple cancellations and missed appointments will jeopardize your ability to schedule appointment/procedures with our clinic.
Pre-Payment Surgery Policy (New clients):
We require a deposit at the time a surgical procedure is scheduled. The deposit will be applied to the procedure upon checkout. Please contact us 48 hours prior to your scheduled surgery to notify us of any changes or cancellations. If the client misses the procedure (“no show”) the deposit will not be refunded.
If Alexandria Veterinary Clinic PetCare Center has to cancel or reschedule the procedure for any reason, the deposit will be refunded or applied to the rescheduled procedure.